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2.08.2026 16:46 o'clock

UX and usability for public administration, universities and research

UX agency for the
public sector

We design digital services that people can understand and use. To do that we bring together user needs, departmental responsibilities, editorial workflows and the systems already in place.

Public administration · Universities · Research · Digital projects since 2005

Discuss a UX project
How a UX audit works

Usability in public administration

UX connects use and organisation

Good user experience lets people find information and complete tasks without having to know the internal structure of an authority, a university or a federal organisation.

Responsibilities, editorial upkeep, accessibility and technical systems all shape the user experience. That is why they are considered from the concept stage onwards.

The shared structure connects

  • the tasks and the words people bring with them
  • departmental rules and responsibilities
  • editorial work, approvals and upkeep
  • the CMS, the interfaces and the technical room to manoeuvre

IfL Leipzig

A research atlas with maps, filters and data visualisation.

NRW Ministry of Finance

Information and application journeys for different audiences.

University of Siegen

A decentralised web platform for institutes and faculties.

Since 2005

More than 20 years of experience with digital projects.

Zusammenspiel von Nutzung, Fachlichkeit, Redaktion und Technik bei einem öffentlichen Digitalangebot.

Do not pass the complexity on to the people using the service

Four layers that have to fit together before anything is built

We separate what is already settled, which assumptions still need testing, and who is able to make a decision.

  • People arrive with different tasks, different prior knowledge and different constraints.
  • Rules, terminology, exceptions and committees set the departmental frame.
  • Roles, permissions, approvals and upkeep shape the editorial day-to-day.
  • The CMS, the interfaces and the existing systems set the technical room to manoeuvre.

A concrete way in

UX audit for public services

The UX audit is an expert review of the most important tasks and user journeys of an existing service. Depending on where you stand, navigation, search, forms, filters, terminology and key content pages are part of the scope.

The audit suits administrative services, university platforms and clearly bounded user journeys.

What you receive

  • concrete findings along selected usage scenarios
  • prioritised obstacles with traceable locations
  • recommendations that account for departmental, editorial and technical conditions
  • a basis for a backlog, a relaunch, a statement of work or further user testing

The UX audit shows the obstacles that are apparent. A user test examines tasks under realistic conditions. An accessibility audit assesses and documents a defined sample against specified BITV or WCAG requirements. A conformity assessment additionally needs a clear scope, a stated validity and rules for re-testing.

Request a UX audit
Thumbnail Universität Siegen Webrelaunch

University of Siegen

One platform for decentralised editorial teams

Reusable page types and shared design rules support decentralised upkeep across many institutes and faculties.

  • information architecture for central and decentralised content
  • a design system and reusable page types
  • rules for editorial work, responsibilities and quality
  • Drupal delivery and ongoing development

We developed the information architecture and the design system, built both in Drupal, and continue to support the platform.

See the University of Siegen project

Involving people needs a clear remit

We establish which decision is due, who contributes knowledge and who carries the responsibility. That way departments, editorial teams, IT and external participants all work towards the same goal.

Discuss a UX project

Accessible interaction from the start

Accessibility begins long before the finished interface

Accessibility belongs in research, information architecture, interaction design and development. That way terminology, content structures, focus order, states and error messages are not corrected only after the build.

  • In concept work and delivery we document accessible requirements for editorial teams, design and development.
  • For existing services, an accessibility audit assesses an agreed sample against BITV 2.0 or WCAG.
  • Once corrections are made, a conformity assessment with a stated validity and re-testing produces documented evidence.
Request an accessibility audit
Understand assessment and conformity evidence

Evidence from research and public administration

Real platforms show how complex data, audiences and editorial conditions are translated into clear interactions.

Map and filter view of the KonKoop atlas

Leibniz Institute for Regional Geography, Leipzig

Making research data explorable

For the KonKoop atlas we translated complex research data into maps, filters and narrative routes into the material.

We designed the interactive research atlas and built it in Drupal.

See the KonKoop project

The career platform of the North Rhine-Westphalia Ministry of Finance

NRW Ministry of Finance

Career routes for very different audiences

Information and application journeys are structured within one shared service and developed further over time.

We support the platform from UX and UI through the Drupal build to its ongoing development.

See the Ministry of Finance project

Which way in suits your task?

UX consulting or a UX audit

When user journeys, information architecture, forms, filters or decentralised editorial structures need improving.

General UX agency and UX audit

Platform, Drupal and operation

When technical architecture, the CMS, procurement, security, operation or maintenance are the main concern.

Digital solutions for the public sector

Frequently asked questions about UX in the public sector

Which digital route should work better for people and organisation?

Tell us the service, the most important audiences and the process where orientation, usability or coordination is missing today. We will work out the right way in.

Your contact persons

Simon Kock
UX and strategy

Your contact for technical solutions, design and user experience issues

Contact us now
Michael Rietz
Project management and management

Your contact for project management, planning and process issues

Contact us now